To understand this, consider there are 2 Business Units (A and B) in D365 and both account records belong to different business units. If the required permissions are not on any record, it will not be able to merge. Whenever the user merges the records, the application also checks that the user has permission to read and write on both records, which he is merging. The following permissions need to be taken into account: The user gets the following error: Insufficient permissions to merge Accounts Solution Approach
Still, just by granting the Merge permission, the user won’t be able to merge the records as there would be little other permission missing which is quite unrelated to the merge operation.
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